dr.med.vet, specijalist za digitalni marketing iz Zagreb, Croatia
I am a Doctor of Veterinary Medicine and a versatile Digital Marketing Specialist, working as a freelancer and independent contractor. With over 10 years of experience in customer support, I bring...
I am a Doctor of Veterinary Medicine and a versatile Digital Marketing Specialist, working as a freelancer and independent contractor. With over 10 years of experience in customer support, I bring strong communication and problem-solving skills across calls, WhatsApp, webchat, and text channels, including extensive experience in de-escalating complaints and handling complex customer interactions.
Fluent in English (native level), with Croatian as my mother tongue, B2 in Italian, and full working ability in Serbian and Bosnian markets, I offer seamless communication across diverse regions. I have a background in sales psychology, remote team leadership, and e-commerce operations, including content creation, inventory management, and workforce training. My technical experience spans platforms like Wix, WordPress, Shopify, with design skills in Canva, Photoroom, CapCut, InShot, and basic Photoshop.
Previously a Technical Manager and Head of Department in the pharmacy sector, I am highly organized, adaptable, and fast-learning—passionate about remote work in communication-focused roles that value efficiency, clarity, and customer success.