Customer Support & Virtual Assistant (U.S.-Based, Tech-Savvy, Remote)

I’m looking to hire a reliable, U.S.-based Customer Support & Virtual Assistant to help with daily client communication, basic admin tasks, and internal workflow support. You should be comfortable using technology, communicate clearly, and be organized enough to work independently.

This is a remote freelance position with flexible hours and long-term potential.

Responsibilities:

Respond to customer support messages via email, chat, or CRM

Organize and update client data using Google Sheets, Notion, or Airtable

Assist with administrative tasks (e.g., data entry, scheduling, maintaining SOPs)

Perform occasional light online research

Provide regular updates and status reports

Requirements:

Must be located in the United States

Strong written English and professional communication

Tech-savvy and comfortable with tools like Google Workspace, Notion, Airtable, Slack, etc.

Detail-oriented, reliable, and able to work without constant supervision

Nice to Have (Not Required):

Prior experience in a customer support or virtual assistant role

Experience with customer service platforms like Intercom, Zendesk, or Freshdesk

Familiarity with task management or automation tools like Trello, Zapier, Make

Previous work with startups or small businesses

Time Commitment:

5 to 15 hours per week to start

Flexible schedule, but availability during some US business hours is preferred

Potential to increase hours and responsibilities over time